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Terms of Service

Effective: 2026-04-26 · Last updated: 2026-07-15

These Terms of Service ("Terms") govern your use of GetCallBounce ("the Service"), operated by Gopal Bagaswar ("we," "us"). By creating an account, clicking "I agree," or using the Service, you ("you," "Customer") accept these Terms.

1. The Service

GetCallBounce provides automated inbound call and SMS handling for home service businesses, including: missed-call detection, auto-SMS reply within ~15 seconds, multi-day SMS/email follow-up sequences, AI voice receptionist (when enabled), lead logging, and a customer dashboard.

2. Eligibility

• You must be a legally registered business operating in the United States, United Kingdom, Canada, or Australia.
• You must be at least 18 years old and authorized to enter contracts on behalf of your business.
• You may not use the Service in jurisdictions where it would violate local law.

3. Plans, pricing, billing

• Current public offer: Growth at $149 USD per month after a 14-day free trial.
• Requesting founder-led pilot setup does not require a card. If you continue to Stripe checkout, the 14-day trial starts when the subscription is created.
• You may cancel during the trial without charge. After the trial, the subscription renews month to month until cancelled.
• Pricing for legacy plan participants is no longer promoted for new signups.
• All charges are processed by Stripe in USD. We do not store card numbers.
• Failed payments retry up to 3 times per Stripe Smart Retries; after final failure the account is suspended.
• The current public offer has a free trial, not an outcome guarantee.

4. Acceptable use

You agree NOT to use the Service to:

• Send unsolicited bulk SMS or email outside of replies to inbound calls/SMS to your business.
• Violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, A2P 10DLC requirements, or equivalent UK/CA/AU law.
• Send messages between 9:01 PM and 7:59 AM in the recipient's local time.
• Ignore STOP/UNSUBSCRIBE/CANCEL responses.
• Impersonate another business, individual, or governmental entity.
• Distribute illegal content, malware, or content that infringes third-party intellectual property.
• Reverse-engineer the Service, scrape data without permission, or attempt to circumvent rate limits.

5. Customer responsibilities

• You are the "data controller" for all leads and end-customer contact information that flows through your account.
• You must honor STOP requests immediately for any phone number that opts out.
• You must register the business under A2P 10DLC (Twilio handles the workflow; we provide the registration helper).
• You are responsible for the accuracy of your business information and the legality of your auto-reply content.

6. Our responsibilities

• We provide the Service on a 99.5% monthly uptime target.
• We verify Twilio and Stripe webhook signatures before processing.
• We maintain TLS, encrypted secrets, and 90-day server log retention.
• We respond to support requests within 1 business day during the trial period.

7. Intellectual property

• The Service (software, design, branding, AI prompts) is and remains our property.
• You retain ownership of your business data, lead records, and call transcripts.
• You grant us a limited license to process your data solely to deliver the Service.

8. Refund and billing support

9. Cancellation

• You may cancel any time from the Stripe billing portal or by emailing us. There is no contract minimum.
• Cancellation takes effect at the end of the current billing period; you keep access until then.
• We do not pro-rate or refund partial months outside Section 8.
• 30 days after cancellation we delete your lead records (see Privacy Policy §6).

10. Disclaimer & limitation of liability

The Service is provided "as is" and "as available." We do not guarantee that every missed call will be recovered, that every SMS will deliver, or that every appointment will close. Carrier delivery, recipient behavior, Twilio uptime, and AI accuracy are outside our direct control.

To the maximum extent permitted by law, our aggregate liability arising out of or related to the Service for any claim shall not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim.

Neither party is liable for indirect, incidental, consequential, special, or punitive damages.

11. Indemnification

You agree to indemnify and hold us harmless from any claim, damage, or expense (including reasonable attorney fees) arising from: (a) your violation of these Terms; (b) your violation of any law or third-party right (especially TCPA / CAN-SPAM / A2P 10DLC); (c) the content of messages you instruct the Service to send.

12. Suspension & termination

We may suspend or terminate your account immediately if: payment fails after 3 retries; you violate Section 4 (acceptable use); we receive a credible third-party legal complaint; or required by law. We will provide written notice and an opportunity to cure when commercially reasonable.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to active customers by email at least 14 days before they take effect. Your continued use after the effective date constitutes acceptance.

14. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Any dispute shall first be attempted to be resolved by good-faith email exchange. If unresolved within 30 days, the dispute shall be settled by binding arbitration in Wilmington, Delaware under the rules of the American Arbitration Association.

15. Contact

Email: gopal@getcallbounce.com

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These Terms are provided as a good-faith template and do not constitute legal advice. Before relying on them in production, customers and we both should obtain independent legal review.